FAQs

1. How do I place an order?

Shopping with Picksero is quick and easy. Simply browse our store, select your desired product, choose the required variant (if applicable), click "Add to Cart," and proceed to checkout. Enter your delivery details, confirm your order, and you're all set!

2. Is Cash on Delivery (COD) available?

Yes! Picksero offers Cash on Delivery (COD) across Pakistan, allowing you to pay when your order is delivered to your doorstep.

3. How long does delivery take?

Orders are usually delivered within 3–7 business days, depending on your location.

Customers in Lahore may receive their orders within 1–2 business days.

4. How can I track my order?

Once your order has been dispatched, we'll send you a tracking number via SMS or WhatsApp so you can easily monitor your shipment.

5. Can I return or exchange a product?

Yes. We offer a 7-Day Return & Exchange Policy. If you receive a damaged, defective, incorrect, or significantly different product, please contact our support team within 7 days of delivery.

6. What should I do if I receive a damaged product?

If your order arrives damaged or defective, please take clear photos or a short video during unboxing and contact us immediately via WhatsApp or Email.

After verification, we'll arrange a replacement or full refund.