Refund & Return Policy

At Picksero, customer satisfaction is our highest priority. In accordance with fair and transparent business practices inspired by Sharia-compliant trade principles, we offer the following return and refund policy.

🛡️ Our Customer Guarantees

Khiyar-e-Ru'yat (Right of Inspection)

Since you're shopping online, you have the right to inspect your order upon delivery. If the product differs significantly from its description or does not meet your reasonable expectations, you may request a return.

Khiyar-e-Aib (Defective Product Protection)

If your order arrives damaged, defective, or has a manufacturing fault, Picksero will gladly replace the product or provide a full refund.

For approved defective items, Picksero will also cover the return shipping cost.

Iqalah (Change of Mind)

Changed your mind?

You may return an unused product within 7 days of receiving your order, provided it meets our return conditions below.

📝 Return Conditions

To qualify under our 7-Day Return Policy, please ensure the following:

✔ Product Condition

The product must be:

Unused
Undamaged
In its original condition
Free from signs of wear or misuse

✔ Original Packaging

Please return the item in its original Picksero packaging to help protect it during transit.

✔ Complete Accessories

All included accessories must be returned, including:

Cables
Chargers
Manuals
Warranty Cards
Tags
Complimentary Items (if applicable)

💰 Refund Process & Options

Once Picksero receives and inspects your returned item (usually within 3–5 business days), your refund will be processed.

You may choose either of the following:

Original Payment Method

Refunds can be issued through your original payment method, including:

Bank Transfer
EasyPaisa
JazzCash

Depending on your payment provider, refunds may take up to 10 business days to appear.

Picksero Store Credit

Choose 100% Store Credit or a Gift Voucher for the full order value, redeemable on any future purchase.

📌 Important Notes

Original shipping charges are non-refundable, unless the return is due to a defective or incorrect item.
A 10% restocking fee applies only to Change of Mind returns.
If you choose Picksero Store Credit, the 10% restocking fee is completely waived.

🚀 How to Start a Return

Returning your order is simple.

Step 1 — Contact Us

Reach out to our support team with:

Order Number
Product Photos (if damaged or defective)
Brief description of the issue

📞 Phone / WhatsApp
0313-8253557

📧 Email
officialpicksero@gmail.com

Step 2 — Return Approval

Our team will review your request and provide detailed return instructions.

Step 3 — Ship Your Product

After approval, kindly dispatch your return within 14 days.

Step 4 — Refund or Replacement

Once the returned item passes inspection, we'll process your refund or replacement as quickly as possible.

❌ Non-Returnable Items

Returns are not accepted for:

Products damaged due to misuse, negligence, water damage, or improper handling.
Items returned without original packaging or accessories.
Products showing excessive wear after delivery.
Clearance, Final Sale, or Promotional items marked Non-Returnable.
Opened or used personal care and hygiene products unless received damaged or defective.